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Expedia’s capacities and competencies for improvement of its product and service quality


Term Paper, 2017

11 Pages, Grade: 5.50


Excerpt


Table of Contents

Executive summary

1.0 Introduction

2.0 Main body
2.1 Problems, being faced by Expedia Inc
2.2 How can Expedia deal with the situation? Assessment of whether Expedia has the right capabilities and competences to improve the quality.
2.3 Impact of Kaizen and ISO on Expedia

3.0 Conclusions

4.0 References list

Excerpt out of 11 pages

Details

Title
Expedia’s capacities and competencies for improvement of its product and service quality
College
Anglia Ruskin University
Grade
5.50
Author
Year
2017
Pages
11
Catalog Number
V427076
ISBN (eBook)
9783668713017
ISBN (Book)
9783668713024
File size
539 KB
Language
English
Keywords
Expedia, problems, customers, improvement, Kaizen, ISO 9001
Quote paper
Bachelor Silvia Stamenova (Author), 2017, Expedia’s capacities and competencies for improvement of its product and service quality, Munich, GRIN Verlag, https://www.grin.com/document/427076

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