Homepage >  Catalog >  Business economics - Miscellaneous

Information and Communications Technology and Operational Efficiency in Supermarkets in Nairobi


Thesis (M.A.), 2013

48 Pages, Grade: 87% (1st)


Excerpt


TABLE OF CONTENTS

DEDICATION

ACKNOWLEDGEMENT

LIST OF TABLES AND FIGURES

ABSTRACT

CHAPTER ONE: INTRODUCTION
1.1 Background of the Study
1.1.1 Operational Efficiency
1.1.2 Information and Communication Technology (ICT)
1.1.3 Role of Information and Communications Technology in Supermarkets
1.1.4 Supermarkets in Kenya
1.2 Statement of the Problem
1.3 Objectives of the study
1.4 Importance of the Study

CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction
2.2 Overview of Information and Communications Technology
2.3 Operational Efficiency in Supermarkets
2.4 ICT and Operational Efficiency in Supermarkets
2.5 Summary and conceptual framework

CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Research design
3.2 Target Population
3.3 Sample Design
3.4 Data collection
3.5 Data Analysis

CHAPTER FOUR: DATA ANALYSIS, RESULTS AND DISCUSSION
4.1 Introduction
4.2 Demographic Data
4.3 Extent of ICT Adoption among Supermarkets in Nairobi
4.4 The relationship between ICT usage and operational efficiency in supermarkets in Nairobi
4.5 Discussion of results

CHAPTER FIVE: CONCLUSIONS AND RECOMMENDATIONS
5.1 Conclusions
5.2 Recommendations
5.3 Limitations of the study
5.4 Suggestions for further research

REFERENCES

Appendix I: Research Questionnaire

Appendix II: List of Supermarkets in Nairobi

Excerpt out of 48 pages

Details

Title
Information and Communications Technology and Operational Efficiency in Supermarkets in Nairobi
College
University of Nairobi  (Management Science)
Course
Operations Management
Grade
87% (1st)
Author
Year
2013
Pages
48
Catalog Number
V441810
ISBN (eBook)
9783668806047
ISBN (Book)
9783668806054
Language
English
Notes
The research was done in Nairobi to assess how supermarkets and other convenience stores employed ICT to improve their operational efficiency. The research findings that there is wide use of various ICT technologies available in the market such as PCs, Bar Codes, CCTVs, ERP and other accounting software to improve their performance and competitiveness in the market. There is need for more awareness of how these technologies can boost their performance. Installation cost and technological knowhow were mojor factor in determination of technology applied in the surveyed locations.
Keywords
Operations Management, information technology, ICT, Supermarkets, Nairobi, Operational efficiency, Information communication technology
Quote paper
Josephat Mwebi (Author), 2013, Information and Communications Technology and Operational Efficiency in Supermarkets in Nairobi, Munich, GRIN Verlag, https://www.grin.com/document/441810

Comments

  • No comments yet.
Look inside the ebook
Title: Information and Communications Technology and Operational Efficiency in Supermarkets in Nairobi


Similar texts


Upload papers

Your term paper / thesis:

- Publication as eBook and book
- High royalties for the sales
- Completely free - with ISBN
- It only takes five minutes
- Every paper finds readers

Publish now - it's free