Leseprobe
Inhalt
List of figures
List of abbreviations
1 Introduction
2 Facts about Culture, Conflict Management, GLOBE Study and Hofstede’s Dimensions
3 Analysis of customer conflict management
3.1 Analization of the German and Spanish culture in the context of the GLOBE study and Hofstede’s dimensions
3.2 Impact of cultural differences on customer conflict management
4 Conclusion
Bibliography
Ende der Leseprobe aus 17 Seiten
- Arbeit zitieren
- Simone M. Rau (Autor:in), 2018, Customer conflict management. Differences between Germany and Spain, München, GRIN Verlag, https://www.grin.com/document/419316
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