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Artificial Intelligence in the Hospitality Industry


Term Paper, 2018

22 Pages, Grade: 1,3


Excerpt


Table of Content

1. Introduction

2. Theoretical Background
2.1 Characteristics of the Hotel Industry
2.2 Customer Experience in Hotels
2.3 Artificial Intelligence in Hotels

3. Best Practise Examples of Robotics
3.1 Robotic Concierge at Hilton Hotel
3.2 Henn-na Hotel in Japan

4. Improvements of Customer Experience by using Artificial Intelligence
4.1 Before the Trip
4.2 During the Trip
4.3 After the Trip

5. Conclusion and Implications for Future Research

Excerpt out of 22 pages

Details

Title
Artificial Intelligence in the Hospitality Industry
College
University of Applied Sciences Kempten
Grade
1,3
Author
Year
2018
Pages
22
Catalog Number
V498676
ISBN (eBook)
9783346033451
ISBN (Book)
9783346033468
Language
English
Keywords
Tourismus, Hotellerie, Künstliche Intelligenz, Hospitality, tourism, travel, robotik, service, customer experience, artificial intelligence, kundenzufriedenheit, dienstleistung, hotel, japan, customer journey
Quote paper
Jasmin Armbruster (Author), 2018, Artificial Intelligence in the Hospitality Industry, Munich, GRIN Verlag, https://www.grin.com/document/498676

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