An Analysis and Evaluation of Critical Success Factors of selected Change Management Models for the holistic Implementation of Transformation Projects

Based on Empirical Data and Case Studies of international Corporations


Master's Thesis, 2017

83 Pages, Grade: 1,3


Excerpt


Table of Contents

LIST OF ABBREVIATIONS

LIST OF FIGURES

1. INTRODUCTION
1.1 Background
1.2 Objective, Goal and Limitation
1.3 Methodology

2. CHANGE MANAGEMENT / THEORETICAL OVERVIEW
2.1 Terminology
2.1.1 Definition of the Term 'Change Management’
2.1.2 Definition of the Term 'Change Project’
2.2 Triggers of Change
2.3 A universal Process of Change / Kurt Lewin's Three Phase Model
2.3.1 The Three Phases / Unfreezing, Moving, Refreezing
2.3.2 Critical Remarks on Lewin's Work
2.4 Resistance to Change
2.4.1 Characteristics and Indications of Resistance
2.4.2 The Causes of Resistance / Why People resist Change
2.4.3 The Emotional Stages of Change / The Coping Cycle

3. DEVELOPMENT OF A UTILITY ANALYSIS / SCORING MODEL FOR THE EVALUATION OF SELECTED CHANGE MANAGEMENT METHODS
3.1 utility Analysis / Theoretical Overview
3.2 Critical Remarks
3.3 The Evaluation of Decision Criteria
3.3.1 The Assessment of Critical Success Factors of Change Management based on Case Studies and Empirical Data
3.3.1.1 Case study I / IBM
3.3.1.2 Case study II / Commerzbank
3.3.1.3 Empirical Data I / Capgemini
3.3.1.4 Empirical Data II / IBM Global Business Service
3.3.1.5 Empirical Data III / Key Findings of other Empirical Researches
3.3.2 Final Formulation of Scoring Criteria / Critical Success Factors

4. INTERIM SUMMARY

5. DESCRIPTION, ANALYSIS AND EVALUATION OF CHANGE MANAGEMENT MODELS
5.1 Description of Change Management Models
5.1.1 Kotter's Eight Steps of Change
5.1.2 AD KAR ľ.
5.1.3 FIBRS Seven Steps to Change
5.2 Analysis and Evaluation of Change Management Models
5.2.1 Assessment of Kotter's Eight step of Change
5.2.2 Assessment of ADKAR
5.2.3 Assessment of FIBR's Seven Steps to Change
5.2.4 Comparison of the Models

6. OVERALL CRITICAL REMARKS

7. CONCLUSION

BIBLIOGRAPHY

Excerpt out of 83 pages

Details

Title
An Analysis and Evaluation of Critical Success Factors of selected Change Management Models for the holistic Implementation of Transformation Projects
Subtitle
Based on Empirical Data and Case Studies of international Corporations
College
The FOM University of Applied Sciences, Hamburg
Grade
1,3
Author
Year
2017
Pages
83
Catalog Number
V441172
ISBN (eBook)
9783668796812
ISBN (Book)
9783668796829
Language
English
Keywords
Change Management, Critical Success factors, Kotter, ADKAR, MBA, Erfolgsfaktoren
Quote paper
Roman Salzger (Author), 2017, An Analysis and Evaluation of Critical Success Factors of selected Change Management Models for the holistic Implementation of Transformation Projects, Munich, GRIN Verlag, https://www.grin.com/document/441172

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