Abstract or Introduction
The concept of Emotional Intelligence (EI) dates back to 1964. But it gained recognition in 1991. Many researches were done on EI to see if it is really important. Hence I have also tried to conclude if EI is important at workplace and why is it important. A real-life case of supervisor and slave has been has been discussed here in context of EI. A brief description of EI, workplace conflict and importance of EI at workplace has been stated. Further PMC’s real-life case scenario has been discussed and the learning stated which could have resolved the situation without exaggerating it.
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- Quote paper
- Dr. Manisha Kumari Deep (Author), 2018, Emotional Intelligence for Resolving Workplace Conflicts, Munich, GRIN Verlag, https://www.grin.com/document/434878
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