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Programs for quality improvement such as statistical process control and total quality management have been used for years in operations management. These conventional approaches have changed to give birth to Six Sigma concept. Six Sigma is used by operations manager interested in advancing their performance in their organizations. They are effective for operations that need quality control and methodologies within their businesses.
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- Harry Mwololo (Autor:in), 2017, Six Sigma in Operations Management, München, GRIN Verlag, https://www.grin.com/document/384396
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