Extracto
Table of Contents
i. Abstract
iii. List of Tables and Figures
iv. List of Appendices
1. Introduction
2. Literature Review
3. Methodology
4. Findings and Analysis
4.1. Service Recovery
4.2. CustomerSupportService
4.3. Delivery Quality
4.4. Product Quality
4.5. Importance Ratings
5. Conclusions
6. Recommendations
v. Bibliography
vi. Appendices
Appendix A: Service Quality - Critical Incident Questionnaire
Appendix B: Questionnaire Analysis - Gender Distribution
Appendix C: Questionnaire Analysis - Age Distribution
Appendix D: Questionnaire Analysis - Online Shopping Frequency
Final del extracto de 32 páginas
- Citar trabajo
- Maximilian Wagner (Autor), 2016, Service Quality in the E-Retailing Industry, Múnich, GRIN Verlag, https://www.grin.com/document/384345
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