Appealing diversified enrollments: A Holistic Marketing and Promotion Mix for Technical Education
Scientific Essay 2017 10 Pages
Modern history has shown that only those countries, which could acquire capability to develop and apply science and technology, have found great success to grow their wealth and improve living conditions of their population. Technical education in India contributes a major share to the overall education system and plays a vital role in the social and economic development of the nation. There is a rapid growth of technical education in last decade in terms of the no. of institutes and intake capacity in India, however, institutes failed to attract enrollments which observed noticeable gap in between the actual no. of enrollments and intake capacity. In the year 2015-16, 46% of seats were vacant in Technical Education (TE) in India. The purpose of this paper is to highlight the influence of promotion mix on diversified enrollments in selecting institute of Technical education. The study found that diversified characteristics of enrollments are related with the promotion mix of TE institute in selection of technical educational institute. This study investigates the usefulness of school visits, institution publications, websites, campus visits, word-of-mouth (friends, alumni, school teachers), advertisements (radio, television, magazines) and events on campus, as a tools of promotion mix. Social Networking and Institute ’ s Website are the emerging tools of promotion mix in selection TE institute in Khandesh Region. This article provides relationship of promotion mix & diversified characteristics of enrollments on institutional choices. Different communication strategies of promotion mix can be used based on diversified characteristics (segmentation) of enrollments to attract enrollments. The paper represents new form of promotion mix of educational service, that affects students ’ decision in selecting their technical educational institute. The survey is delimited to the enrollments of technical education belonging to North Maharashtra University, Jalgaon and located in Khandesh region of India.
Keywords — Segmentation; Promotion Mix; Holistic Marketing; Technical Education
Technical education is a basic and essential input for national development and for strengthening of the industry, economy and ultimately improving the quality of life of the people. It has made a significant contribution to India’s economic development. Technical Education contributes 23% in terms of enrollments in higher education in India 1. The program which have advanced the country and diversified and augmented its production since independence are largely because of the man power produced by technical institution of the country. Technical education contributes substantially to the socio- economic development of the country 2. The economic growth of a country largely depends on technological improvements and on its scientific and technical manpower. Technical education, therefore, has a crucial role in speeding up the country's industrial development. It provides one of the most potent means for development of skilled manpower as required by various sectors in the country's economy. India possesses Asia's oldest, largest and most diverse infrastructure for scientific and technical training that has made important contributions to the country's scientific and industrial development 3.
Literature showed, historically, institutes & universities have been extremely slow in adapting to societal change 4. Kotler's (1972), has an argument that marketing is a generic concept applicable to all organizations (not just profit seeking business corporations), various sectors of our society have "discovered marketing" 5. While laggards to the adoption of a marketing orientation, many universities have now adopted the conscious practice of strategic marketing 6. Because marketing and strategy are not at the top of the administration’s things-to-do list, many institutes find themselves in reactive positions to repair damages left from their inability to adjust. Whether it is higher education or business, the strategic framework should be underpinned by the same characteristics: reflective, innovative, brand supportive dominant logic and exceptional capabilities 7.According to Darrell Norman Bureell, Brain C, Grizzell (2008), the most successful institutes will be those that can do strategic marketing planning carve out niches and fulfill needs of students by adding valuable services that will drive students to the institution 8. Part of this planning will include investment in advertising and marketing initiatives aimed at developing institutional brand names and student prospect leads. Growth in this climate will be hinged on organizational changes that support environment that is market driven and sales oriented. Because today’s students have so many choices, enrollment personnel will have to become more skilled at selling prospective students on the benefits of their institution over another 9. Johnson and Jones (2006), in ‘Declining Interest in Engineering Studies at a Time of Increased Business Need’, have stated that the area of concern in the engineering education pipeline is the lack of diversity in the student population 10. They suggested to expand pre-college efforts at attracting women into the engineering education pipeline and enhance the public understanding of engineering and its contributions to society. P.B. Sathivel (2003) see demographic variable like type of institutions, gender of respondents, size of institutions, age of institutions and commitment of top management and its leadership as major factor in attracting the prospective students 11.He also emphasis on some value based education services like customer focus, course delivery, communication, campus facilities learning environment as major factors. Kelley and Mahady (2003:2) believe that promotion is an element sometimes overlooked by non-profit organizations 12. The increasingly competitive higher education market, which began decades ago and continues today, has more recently pushed colleges and universities to evaluate their identity and their image, establish what their strengths and weakness are, and develop a clear mission and vision that reflects organizational identity and aspiration as colleges and universities develop strategies for positioning or repositioning themselves 13.
2. PROMOTION MIX AND HOLISTIC MARKETING
Promotion is a process of communication between an institute and service user with an aim to create a positive attitude on services, which leads accepting services. An effective communication understands that the institute knows students’ needs and wishes. The marketing communicator must make the following decisions (Kotler and Fox, 1995): (1) identify the target audience, (2) clarify the sought response, (3) develop a message, (4) choose the medium or media, (5) select source attributes, and (6) collect feedback. Lamb et al. (2004:466) describe the promotional strategy as a plan for the optimal use of the elements of promotion, namely advertising, sales promotion, publicity and personal selling 14. Higher education institutions are making use of radio, television, newspapers, buses, taxis and open days as well as more professional brochures and promotional material as vehicles for communication Higher education institutions are the senders, while the receivers of the message are the potential students, existing students, parents, employers or alumni. The most popular communication/promotion objectives are general image enhancement and awareness of the institutions 15. Kotler & Fox (1995) view that Higher education institutions need to select a medium that will attract attention, arouse interest and present the message clearly. Higher education institutions need knowledge about the language of the prospective students, knowledge of forms of communication and general background information about the prospective students in order to encode successfully. Laurer (2006) suggests that institutions must coordinate all the promotional elements so that they meet the needs of students and parents who will pay for their products and services 16.
As Technical Education (TE) in India is turning more competitive, it has become necessary for TE institutions to engage in strategic marketing. More than promotional activities, strategic marketing involves to draw students toward the institution; it should also include market segmentation and positioning17. The reason why segmentation is important and timely is that universities and institutes are currently struggling with how to best serve their learners in the face of declining financial resources, increased calls for accountability by Government, increasing competition among institutions and more discerning students, particularly those referred to as the ‘millennials’18.
The holistic marketing concept is based on the development, design, and implementation of marketing programs, processes, and activities that recognizes their breadth and inter-dependencies. Holistic marketing recognizes that "everything matters" with marketing— and that a broad, integrated perspective is often necessary. Four components of holistic marketing are relationship marketing, integrated marketing, internal marketing, and social responsibility marketing19.
A. Internal marketing
Internal marketing refers to the process of planning and executing marketing activities aimed at the creation and improvement of exchange processes within the organization. The goal of internal marketing is to accomplish the organization’s objectives and communication processes in a more efficient and effective way 20. Internal marketing ensures that the promises made by the marketing function of TE institutions to external markets are delivered. For internal marketing to be effective and function properly, various process is needed: exchanges between the institutions and their staff & current-students, exchanges between top management and the departments, exchanges between different departments, and exchanges between the department and current-students and alumni. In internal marketing communication flows, vertically as well as in horizontal directions. In addition, Ahmed, Rafiq, & Saad (2003) propose the concept of IM mix or set of controllable instrument inside the organizational that can be used effectively to influence employees so that they are motivated and acted in customer-oriented fashion 21. Lamb et al. (2004:323) express that opinion that relationship selling emphasizes a win-win situation and the accomplishment of mutual objectives that benefit both the buyer and seller in the long-term.
B. Integrated marketing
Integrated marketing communications (IMC) is an expansion of modern and traditional marketing strategies, to optimize the communication of a consistent message conveying the company's brands to stakeholders 22. Integrated Marketing is an approach to creating a unified and seamless experience for consumers to interact with the brand/enterprise; it attempts to meld all aspects of marketing communication such as advertising, sales promotion, public relations, direct marketing, and social media, through their respective mix of tactics, methods, channels, media, and activities, so that all work together as a unified force. It is a process designed to ensure that all messaging and communications strategies are consistent across all channels and are centered on the customer23. Integrated marketing communication enables all aspects of service mix to work together in harmony to promote institute’s service effectively among end-users.
C. External marketing
Bansal & Sharma, (2001) attempt to develop and sustaining an organizational culture that emphasizes internal customer well-being as a means to attract and retain external customer patronage. Once internal marketing processes are completed, institute starts to use external marketing communication, which extends from the organization to the customer, and this includes promotional tools such as advertising, sales promotions, public relations and direct marketing24. These tools are discussed briefly as below;
Personal Selling: Personal selling is a paid communication, which normally calls for a personal and often one-to-one contact between the organization and customer 25. It is the most effective way of oral or face-to-face communication. Here staff or faculty of institute acts on the behalf of the institute and interact with the family of the students or teachers of schools. Staff can interact with families, students and school teachers through career counselling seminars arranged in schools. Even education fairs can take a form of personal selling where the representative of the institute interact with the visitors. However, this form is economically useful when the institute think that its customers are in the near and surrounding region. Customers on large scale cannot be targeted. But this form creates a positive influence on the customers.
Sales Promotion: Sales promotions can be described as all the activities, methods and incentives designed to speed up the response from customers26. Institutes sales promotional activities includes fee concessions, loan facilities, medical and insurance, fee installments, scholarships etc. This form is frequently used to attract economically backward students and to attract talents. Communication of this form can be made through advertisement or distributing leaflets or brochures.
Public Relations: Strydom et al. (2000:350) define public relations as management through communication or perception, and the strategic relationship between an organization and its internal and external public. Public relations can be defined as a deliberate, planned and sustained efforts to establish or to maintain mutual and understanding between the institute and the customers to develop core values of the institute. This may be in between; staff-alumni, institute-alumni, staff-schools & teachers, institute-schools and teachers or institute-community. It creates, develops and maintains positive image of the institute which is very effective tool of promotion in era of competition. Institute do arrange social programs like health & medical campus, cleanliness drive, tree plantation, computer literacy programs to develop public relation with the community. Institute also take support of Facebook, twitter, LinkedIn and social blogs to maintain their relations with the customers of technical education. It is the responsibility of the public relation officer to maintain good relationships with the education departments of government, principals of schools, school teachers, society, press and alumni, because they are role-players that can influence the institution’s selection process. According to Jones (2002:58), open days, social events and winter or summer schools are all used by higher education institutions with great success to improve and maintain the relationship 27.
Advertising: It is paid and impersonal form of promotion to attract mass customers. Advertising can also supply information on price, guarantees and performance evidence 28. Advertising can be defined as impersonal, paid, one-way mass communication about the service product of an organization used to reach the target market and fulfil the organization’s overall goals (Lamb et al., 2004:467). All customers can be targeted through radio, TV or print media advertisement through mass communication. It is created to develop attitudes, create awareness. It also includes outdoor advertising. Institutes use banners and hoardings, TV advertisement on local channels and cinema hall, audio advertisement on radio or bus stand to promote themselves. Not many TE institutes advertise on television, because it is expensive and reaches to a general audience.
Sponsorship: Sponsorship is the paid association for an event, program or for a cause. Lagae defines sponsorship as ‘a business agreement between two parties. The sponsor provides money, goods, services or know-how. In exchange, the sponsored party (individual, event or organization) offers rights and associations that the sponsor utilizes commercially’29. Sponsoring events is a great way for companies to promote their brands, logos and products. Social responsibility is a factor of why companies get involved in sponsorship. Sponsorship of schools can help boost the reputation of a company in its given community. This will give a caring and socially responsible image to the consumers30. It creates social impact on community. Institutes sponsors sports event, cultural nights, technical symposium or competitions; even they sponsor social events like health & medical camps, education fairs, cleanliness drive etc. Attributes of such events are then associated with sponsored institutes. TE institutes use sponsoring programs to improve goodwill, enhancing image, increase awareness, staff and student’s recruitment and to create competitive advantage.
Publicity: It is non-paid form of promotion which may be due to the customers ‘word of mouth’ with the other customers or with the community. Institute’s best publicity is through the news published in the newspapers. It creates a huge impact on customers as well as on community. TE institutes can make use of public relations and publicity, not only to maintain a positive image but also to educate the public about the institutions’ goals, objectives, introduce new programs. Chester (2005) believes the new tool that higher education institutions must make use of is writing press releases or articles that will be highly visible on search engines like Google 31. Publicity is directly related to the attitude of institute towards its service and the satisfaction of the customers towards the service delivered. Institute that delivers quality service and have satisfied customers are more likely to get positive publicity. Institutes have now started to follow social networking (Facebook, twitter, LinkedIn) for their publicity. More likes, more followers; more favorable the institute is.
Direct Marketing through E-mail, SMS and Telephonic Communication: Direct marketing is defined as the use of mail, telephone, fax, e-mail and other non-personal tools to communicate directly with specific consumers to obtain a direct response 32. This form of promotion used when the institute has known customers with the database of customer. Institute design highly focused communication with highlighting features. Institute can even negotiate on the financial aspects.
Social and Digital marketing: Webpages and brochures must be user-friendly and reflect the image of the institution. Students are making use of search engines as a tool for finding higher education institutions 33. The terms “social” and “digital” refer to the use of both social media and digital marketing more generally, and include the role of effective and intuitive websites. Institutes are making greater use of social media and digital platforms like Twitter, Facebook, YouTube, and podcasts to market their programs, while website design and interface is proving a crucial component in how institutes present themselves to prospective students. The latest poll indicated that 100 percent of respondent institutions are now using some form of social media - but there is no reliable data on how effective the use of such tools are in terms of enrollment or elevating institutional value 34.
Conceptual framework of Holistic marketing and Promotion Mix
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(Fig 1: Holistic Marketing and Promotion Mix, Self-Creation through Literature Review)
It is a key goal of marketing is to develop deep, enduring relationships with all customers of TE that could directly or indirectly affect the success of the institute’s marketing activities. American Marketing Association (AMA) defines relationship marketing as Marketing is an organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.’ As per Morgan and Hunt (1994); ‘RM refers to all marketing activities toward establishing, developing, and maintaining successful relational exchanges’ 35. TE institutes through relationship management seek to create new value for its customers and then share it with other customers. Relationship management represents continuous cooperative effort between the institutes and students, parents, schools, alumni and community.
3. RESEARCH METHODOLOGY
The objective of this research was to find out people’s influence, which is a referred group for a student, on the geographic and demographic characteristics in selection of technical educational institute for a student. A qualitative research through a survey was made. It comprised of a structured questionnaire sent through e-mail to the current-students enrolled and passed-out students (alumni) belonging to the technical institutes affiliated to North Maharashtra University. Sample size (n) was calculated at 95% Confidence Level for which Standard Normal Variate (Z) is 1.96 & at Standard Error (e) of 0.03 by n=Z2 (p)(1-p)/e2; where n = Sample Size to be used for this study, N = unknown population, p = Estimated Portion of Population N. For p = 90%, ‘n’ comes out to be 553. However, sample size of 655 was selected by quota sampling from technical institutes offering different programs in engineering, pharmacy and management & different students (Current as well Post-students) based on their location of native place, gender, father’s qualification, occupation and income and technical educational program. The questionnaire comprised of geographic and demographic factors of students with questions measuring influencers impact on the selection of technical institute on a scale ranging from 0 to 5, where value zero, was no influence at all and value five, was most influence. The characteristics of the sample is described as below; By Gender
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4. DATA INTERPRETATION AND FINDINGS
Descriptive statistics of influence of promotion mix on Gender in selecting TE institute.
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(Table 1: Cells contains F-value & p-value obtained from One-Way ANOVA calculated from Minitab17: Figures in bold are significant at 0.05. (p <0.05; confidence level 95%)
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Bar-chart 1 represents mean of responses given by Male and Female on promotion mix which influenced them in selecting TE institute. Table 1 shows MANOVA calculated for all responses combined is significant at 0.05 i.e. p =0.010<0.05 with F-value 3.3. Hypothesis H1 is accepted for factor, gender. This means, there is difference in between male and female students in accepting ‘Promotion Mix’ as an influencer. Male and Female responses are not same on at least for one promotion mix.
Table 1 shows F-value and p-value of gender-wise responses on Promotion Mix in the selection of TE institute, calculated with On-Way ANOVA by Minitab 17. There is a relationship between Gender and influence of promotional mix; Institute Website (F-value= 20.51, p-value= 0.000), Social Networking (F-value= 17.99, p-value= 0.000), Face-to-face counseling (F-value= 10.55, p-value= 0.001), Educational fairs (F-value= 7.65, p-value= 0.006), Brochure/leaflet (F-value= 6.02, p- value= 0.014), Sponsorship Programs (F-value= 5.50, p-value= 0.019) and Publicity (F-value= 5.25, p-value= 0.022); which is significant at 0.05; as p<0.05 for all these promotional mix. The strength of relationship can be measured by F- value, which is high for Institute Website, Social Networking, Face-to-face counseling and Educational fairs, which indicates that these promotional mixes are highly associated with the gender.
However, based on the same test, there is no difference in gender (male & female) on the influence of Visual/Air Media (p=0.163) and Banners/Hoardings (p=0.142), where p value is >0.05. We reject H1 for these influencers.
It can be seen from bar-chart that mean of female responses on the influence of all promotion mix is higher than male students which indicates that female students have more influence of promotional mix in selecting TE institute than male students.
Descriptive statistics of influence of promotion mix on Native Place in selecting TE Institute.
Bar-chart 2 represents mean of responses given by students residing in District, taluka and Village place on promotion mix which influenced them in selecting TE institute. Table 2 shows MANOVA calculated for all responses combined is significant at 0.05 i.e. p =0.002<0.05 with F-value 2.252. Hypothesis H1 is accepted for native place. This means, there is difference in between students residing in District, Taluka and Village place in accepting ‘Promotion Mix’ as an influencer. Responses of these students are not same on at least for one promotion mix.
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(Table 2: Cells contains F-value & p-value obtained from One-Way ANOVA calculated from Minitab17: Figures in bold are significant at 0.05. (p <0.05; confidence level 95%)
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Table 2 shows F-value and p-value of responses of students as per their native place on Promotion Mix in the selection of TE institute, calculated with On-Way ANOVA by Minitab 17. There is a relationship between native place of students and influence of promotional mix on them in selecting TE institute. Banners/Hoardings (F-value= 5.43, p-value= 0.005), Faceto-face counseling (F-value= 4.64, p-value= 0.010), Educational fairs (F-value= 9.46, p-value= 0.000), Brochure/leaflet (Fvalue= 4.21, p-value= 0.015), Sponsorship Programs (F-value= 9.94, p-value= 0.000) are significant at 0.05; as p<0.05 for all these promotional mixes and hence their influences are related to the native place of students. The strength of relationship can be measured by F-value, which is high for Educational fairs, Sponsorship Programs & Banners/Hoardings which indicates that these promotional mixes are highly associated with their Native Place.
However, based on the same test, there is no difference in the responses given by students residing in District, taluka and Village place on the influence of Visual/Air Media (p=0.223), institute Website (p=0.082) and Publicity (p=0.062), where p value is >0.05. We reject H1 for these influencers.
It can be seen from bar-chart 2 that Banners/Hoardings (mean=2.67) have created much impact on Village students than the District (mean=2.10) and Taluka students (mean=2.84). Similarly, Face-to-face counseling, Educational fairs, Brochure/leaflet and Sponsorship Programs for which mean of responses belonging to Village students is higher than the mean of students belonging to District and Taluka place which shows Village students are more influenced by these promotional mixes than District and taluka students in selecting TE institutes.
Descriptive statistics of influence of promotion mix on Technical Program in selecting TE institute.
Bar-chart 3 shows mean of responses given by students admitted in Engineering, Management and Pharmacy on promotion mix which influenced them in selecting TE institute. Table 3 shows MANOVA calculated for all responses combined is significant at 0.05 i.e. p =0.000<0.05 with F-value 3.241. Hypothesis H1 is accepted for Technical Program. This means, there is difference in between students admitted in different Technical Program in accepting ‘Promotion Mix’ as an influencer. Responses of these students are not same on at least for one promotion mix.
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(Table 3: Cells contains F-value & p-value obtained from One-Way ANOVA calculated from Minitab17: Figures in bold are significant at 0.05. (p <0.05; confidence level 95%)
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Table 3 is presented with F-value and p-value of responses of students admitted in different technical programs; engineering, management and pharmacy, on their influence of Promotion Mix in the selection of TE institute, calculated with On-Way ANOVA by Minitab 17. There is a relationship between such students who differs by technical program and influence of promotional mix on them in selecting TE institute. Institute website (F-value= 9.86, p-value= 0.000), Social Networking (F-value= 5.09, p-value= 0.006), Face-to-face counseling (F-value= 13.33, p-value= 0.000), Educational fairs (F-value= 4.91, p-value= 0.008), Brochure/leaflet (F-value= 4.3, p-value= 0.014), Sponsorship Programs (F-value= 5.65, p- value= 0.004) and Publicity (F-value= 4.66, p-value= 0.010) are significant at 0.05; as p<0.05 for all these promotional mixes and hence their influences are related to the students admitted in different Technical Programs. The strength of relationship can be measured by F-value, which is high for Face-to-face Counseling & Institute Website which indicates that these promotional mixes are highly associated with types of Technical Programs.
However, based on the same test, there is no difference in the responses given by students differed by type of Technical Program on the influence of Visual/Air Media (p=0.676), Banners/Hoardings (p=0.436), where p value is >0.05. We can reject H1 for these influencers.Students admitted in Management program are highly influenced by Education Fairs, Institute Website followed by the Pharmacy and Engineering students.
Descriptive statistics of influence of promotion mix on Location of Institute in selecting TE institute.
Bar-chart 4 shows mean of responses given by students admitted in institutes located at District, Taluka and Village on promotion mix which influenced them in selecting TE institute. Table 4 shows MANOVA calculated for all responses combined is significant at 0.05 i.e. p =0.002<0.05 with F-value 2.259. Hypothesis H1 is accepted. This means, there is difference in between students admitted in institutes located at District, Taluka and Village in accepting ‘Promotion Mix’ as an influencer. Responses of these students are not same on at least for one promotion mix. Students admitted in different location of institutes have different opinions on accepting Banners/Hoardings (p-value=0.033, F-value=3.42) and
Brochure/Leaflet (p-value=0.021, F-value=3.86) as an influencer in selecting TE institute. Students belonging to institutes located at Taluka have more impact of Banners/Hoardings (mean=2.433) and Brochure/Leaflet (mean=2.827) than the students belonging to institutes located at District and Village.
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(Table 4: Cells contains F-value & p-value obtained from One-Way ANOVA calculated from Minitab17: Figures in bold are significant at 0.05. (p <0.05; confidence level 95%)
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However, there is no difference among the students differed by location of their institutes on the influence of Visual/Air Media (p=0.110), Institute Website (p=0.501), Social Networking (p=0.695), Face-to-face Counseling (p=0.480), Educational Fairs (p=0.392), Sponsorship Program (p=0.365), and Publicity (p=0.060) where p value is >0.05. We can reject H1 for these influencers.
5. SUMMARY OF FINDINGS
- It is found that female students, search and analyze all sources of primary information available through promotional activities. Institute website, social networking sites, face-to-face communication, education fairs, institute’s print material, sponsorship and publicity programs have influenced them in selecting institute of TE of their choice. This is may be for, backing-up their decision and to convince their parents and family for the decision which is essential in case of female.
- It is surprising that, instead of less infrastructural facilities, rural students (belonging to village) are keen to search and gather information from institute websites and social networking sites. Villages students have considered all sources of promotion mix as well as they are influenced from these sources.
- Management students are influenced by all the promotional activities of institute ahead of engineering and pharmacy students. Engineering students are less influenced by the promotional mix, this means that they are searching new sources.
- Institutes who are placed in villages are concentrating only on social networking. They are lagging in other promotional mix. Institutes placed in urban are strong in their publicity program than the others. Institute those who are placed in urban area are strong in face-to-face interactions, website and print materials.
It is important to know institute’s strongest influencers and the customers of technical education, so that the institute can create a communication and promotional strategy that incorporates them into the outreach process. Technical Educational (TE) institutions need to communicate effectively with their target groups. TE institutes must inform students and parents about its brand, program offered, its goals, service activities facilities available, campus life and culture and offerings and should motivate them to take an interest in the institution. Everything and everybody in an institution shall have a responsibility of communicating all information related to institute. While some prospective students share similar characteristics but most of them are not similar in gender, age, geographical location, parent’s income etc. Students with similar characteristics can be grouped and can be yielded for definable segments. Technical Education (TE) institutions communicate with various groups (students, parents, donors, employees and community), whose interests vary. Schools, universities and other educational institutions are interested in achieving understanding and sympathy of the public. The public, particularly, can affect attitudes and behavior of other members of external environment through an institution. Their enthusiasm will additionally motivate the teachers, professors, to improve their services. In addition, alumni can be generous donors and promoters of a faculty, and in that way students influence the attitudes and behavior of the remaining part of university public/ partners. Promotion, and especially promotion that provides a value service, can play a great part in increasing the visibility, prestige and status of institutes. The success key is to provide services to sources of pre- students, current-students, alumni and schools who in return through word of mouth marketing, make an effective marketing and public relation at low-cost. The most successful promotional efforts in the future will involve alumni and parents in developing promotional programs and generating publicity themselves with gentle oversight from the campus. Social media (engagement through Facebook pages, LinkedIn) is an important part of alumni, current-students and pre- students’ engagement. It’s a means to stay connected for long way and forever. The other source of low-cost of promotion is publicity. Publicity can be effortless when the institutes are in focus with their services, campaign, sponsorship programs and social activities through media; may be print or visual. Institute website can act as mirror image for the institute. It is a primary source and can be impressive source through creative design, informative stats and the depth of engagement. As one can now tell these are not futuristic and farfetched predictions. All the areas discussed already exist at numerous institutions. Yet change with technology is difficult especially in TE institutes. Trustees need to accept new forms of promoting an institution and a holistic marketing approach by developing relationships and bonds with the community as their customer. Emerging trends related to higher education marketing suggest that there are numerous methods of recruiting and engaging with students, including institutional websites, mobile marketing, and social media, among others. As such, it is a crucial time to create an integrated branding and marketing approach that ties together these various approaches.
Today’s marketing automation tools work to integrate a variety of effective TE communications - email, content marketing, social media marketing, landing pages, and comprehensive analytics - to perform a wide range of functions. Through marketing automation, institutions can capture and leverage a wide range of student data to develop more personalized communications throughout the entire student lifecycle; pre-students to current-students to post-students.
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