Effects of poor communication in an organization: Case of Kenya Seed Company

TABLE OF CONTENTS

ABSTRACT

CHAPTER ONE
1.0 Introduction
1.1 Background of the Study
1.2 Theoretical framework
1.3 Statement of the Problem
1.4 Purpose of the Study
1.5 Research Obj ectives
1.6 Research Questions
1.7 Significance of the Study
1.8 Scope of the Study
1.9 Assumptions of the Study
1.10 Definition of terms

CHAPTER TWO
2.0 Literature review
2.1 Introduction
2.2 Business Communication
2.3 Role and functions of communication
2.4 Communication Levels
2.5 Direction of communication
2.6 Grapevine Communication
2.7 Communication Channels
2.8 Barriers
2.8.1 Physical barriers in the workplace include:
2.8.2 Perceptual barriers
2.8.3 Emotional Barriers
2.8.4 Cultural Barriers
2.8.5 Language Barriers
2.8.6 Gender Barriers
2.8.7 Interpersonal Barriers
2.9 Effects of Communication
2.9.1 Employee Morale
2.9.2 Decreased Innovation
2.9.3 Other Effects
2.10 Motivation
2.10.1 Relationship between Motivation and Communication
2.11 Link between communication and productivity

CHAPTER THREE
3.0 Research Methodology
3.1 Introduction
3.2 Study Area - The Kenya Seed Company
3.3 The Research Design
3.4 Target Population
3.5 Sampling and Sampling Technique
3.6 Data Collection Instruments
3.7 Data Collection Procedure
3.8 Data Analysis

CHAPTER FOUR
4.0 Analysis and Interpretation of Data
4.1 Introduction
4.2 Questionnaire Return Rate
4.3 Discussion of findings

CHAPTER FIVE
5.0 Discussion of Results
5.1 Introduction
5.2 Summary
5.3 Conclusion

REFERENCES

APPENDICES