Excerpt
Contents :
i. Abstract
1.0 Introduction
2.0 Part A - Questionnaire “Palavrion Corporation”
2.1 Comments - Strengths & Weaknesses
2.2 Probability Based Sampling Strategy
2.3 Non-Probability Based Sampling Strategy
3.0 Part B: Service Quality Satisfaction Survey - ADMECO AG
3.1 Introduction
3.1.1 Overview of ADMECO AG
3.2 Problem Description & Objectives of Survey
3.3 Definition of Population & Sampling Process
3.3.1 Population
3.3.2 Sampling; Consideration & Process
3.4 Questionnaire Design
3.4.1 Procedure & Guiding Principle
3.4.2 Guiding Principle
3.4.3 Design & Layout
3.4.4 Pre-test the Questionnaire
3.5 Result of Survey
3.5.1 Response Rate
3.5.2 Overview of Answers
3.5.3 Personal Interaction - Analysis of Section
3.5.4 Business Savvy - Analysis of Section
3.5.5 Added Value - Analysis of Section
3.6 Conclusion
4.0 Part C: Middling Records - Data Analysis
4.1 Introduction
4.2 Presentation of Data
4.3 Retrospective Analysis
4.3.1 Model Validation
4.3.1.1 Multiple R
4.3. 1.2 Correlation Coefficient (R )
4.3.1.3 Confidence Interval (CI)
4.3.1.4 Outliers
4.4 Regression Model of CQSI - Forecasting 4 th Quarter
4.5 Comparison between Outlets - Impact on Sampling Strategy/Forecast
5.0 Part D - Reflection
5.1 Sampling Process/Questionnaire
5.2 Data Analysis
6.0 Appendices
6.1 Palavrion Corporation Survey Form
6.2 Service Quality Satisfaction Survey - ADMECO AG
6.3 Middling Records Data Tables
7.0 References
- Quote paper
- MBA Andreas Keller (Author), 2003, Service Quality Measurement - Data Management, Munich, GRIN Verlag, https://www.grin.com/document/178462
Similar texts
Publish now - it's free
Comments