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Identifying and correcting service quality problems by applying the GAP-Model - Musterstädter Golfclub e.V.


Term Paper, 2011

46 Pages, Grade: 1,0


Excerpt


Table of Contents

I. List of Figures

1 Introduction

2 Basis and Conceptual Background
1.1 Perceptions
1.2 Gap Model

3 The GAP-Model applied to the Musterstädter Golfclub e.V
3.1 The Musterstädter Golfclub e.V
3.2 Identifying service quality problems of the Musterstädter Golfclub e.V. by applying the GAP-model
3.3 Correcting service quality problems of the Musterstädter Golfclub e.V. by applying the GAP-model

4 Conclusion and Forecast

5 List of literature

Excerpt out of 46 pages

Details

Title
Identifying and correcting service quality problems by applying the GAP-Model - Musterstädter Golfclub e.V.
College
Business and Information Technology School - The Entrepreneurial University Iserlohn  (Sport & Event Management)
Grade
1,0
Author
Year
2011
Pages
46
Catalog Number
V168028
ISBN (eBook)
9783640867066
ISBN (Book)
9783640867141
File size
902 KB
Language
English
Keywords
identifying, gap-model, musterstädter, golfclub
Quote paper
Dustin Crefeld (Author), 2011, Identifying and correcting service quality problems by applying the GAP-Model - Musterstädter Golfclub e.V., Munich, GRIN Verlag, https://www.grin.com/document/168028

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