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Measuring Customer Satisfaction by Applying the Approach of SERVQUAL for Quality Service Improvement in the Public Sector


Research Paper (postgraduate), 2010

12 Pages, Grade: A-


Excerpt


Structure

1. Introduction

2. Conceptual Background
2.1. Definition and model
2.2. Criticism
2.3. SERVQUAL in the public sector

3. Conclusion

4. Future research

Reference List

Excerpt out of 12 pages

Details

Title
Measuring Customer Satisfaction by Applying the Approach of SERVQUAL for Quality Service Improvement in the Public Sector
College
University of Auckland  (Management)
Course
Advanced Operations Management
Grade
A-
Author
Year
2010
Pages
12
Catalog Number
V159847
ISBN (eBook)
9783668163645
ISBN (Book)
9783668163652
File size
550 KB
Language
English
Keywords
measuring, customer, satisfaction, applying, approach, servqual, quality, service, improvement, public, sector
Quote paper
Sebastian Regber (Author), 2010, Measuring Customer Satisfaction by Applying the Approach of SERVQUAL for Quality Service Improvement in the Public Sector, Munich, GRIN Verlag, https://www.grin.com/document/159847

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